As well as reading these Terms & Conditions, please also read the <a href="https://www.groundgrabba.com/support/privacy-and-security-policy/" target="_blank" rel="noopener">Privacy & Security Policy</a> and <a href="https://www.groundgrabba.com/support/shipping-and-refund-policies/" target="_blank" rel="noopener">Shipping & Refund Policy</a>.
Unless otherwise agreed by GroundGrabba.com and Campingcaravanrv.com.au most of our products purchased by consumers from GroundGrabba.com and Campingcaravanrv.com.au may be returned within thirty (30) days of purchase, subject to the following conditions:
<strong>Returns will not be accepted for any of the following reasons</strong>
• Packaging is missing incomplete or defaced
• Missing or damaged accessories
• Product is not in acceptable condition for resale (scratched, damaged etc) (this does not include items that are found to be faulty)
• A rebate has been redeemed on the product
• Special order products are non-returnable
• No returns will be accepted without a return authorisation number
All GroundGrabba.com and Campingcaravanrv.com.au items are backed by GroundGrabba.com and Campingcaravanrv.com.au warranties. All GroundGrabba Pro items come with a lifetime replacement guarantee against workmanship, breakage or wearing out. This does not extend to any wearing out or scratching of protective surfaces such as galvanising or paintwork etc.
<strong>Other Terms & Conditions</strong>
Shipping costs may be refunded only if the return is a result of a shipping error or the item in question is defective or within your 30 day money back guarantee period.
Product Return Procedure
• Email us via our get in touch page
• Provide your order, cheque or receipt number and request a product returns number PRN
• Using your PRN, ship the product including all parts, packaging, accessories, warranty cards and manuals to the address we provide you with your PRN.
• If product meets all return requirements a refund will be credited to the account used during the purchase process